NON-CUSTOM ITEMS: 100% Satisfaction Guaranteed. We pay all shipping if items are returned; you will be reimbursed for cost of item and any shipping, when the item is returned in new condition.

CUSTOM/PERSONALIZED ITEMS: Unfortunately we are NOT able to offer refunds on these One-of-a-kind Creations. Every effort will be made to make sure you are satisfied, but once commisioned the project will be completed and no refund will be available.